Do we disclose your personal information to anybody?

Mercedes-Benz Rockhampton may disclose your personal information in certain circumstances.

For example: Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information during the registration or transfer of a vehicle, or to an insurance company transacting Compulsory Third Party insurance. We may also disclose your personal information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of the customer's vehicle.

Ensuring you personal information is up to date.

Mercedes-Benz Rockhampton relies upon the personal information we hold about you to efficiently conduct our business of providing motor vehicle sales and services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.

During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, you may wish to contact us at any time to furnish us with changes to your circumstances.

Is my personal information secure?

The protection of your personal information is a major priority for Mercedes-Benz Rockhampton.

We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

Mercedes-Benz Rockhampton employs a number of means to protect your personal information including:

Restricted access to personal information

We enter into confidentiality agreements with employees, contractors and third party

organisationsRegular interviewing and testing of our technology in order to improve the levels of security

Can I access the personal information Mercedes-Benz Rockhmapton holds about me?

You may request access to any of the personal information we hold about you.

In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting the dealership.

All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.

Mercedes-Benz Rockhampton may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the destruction or deletion of you personal information.

If you would like to access the information we hold about you or more information on our privacy policy, please let one of our friendly staff know.

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